We offer an accuracy guarantee for our design services, including private projects, contests, and 1-1 projects. The guarantee is a refund policy that ensures you receive designs that meet the design criteria outlined in your initial project scope.
A summary of the accuracy guarantee and refund policy:
- Private projects: If a designer/engineer does not deliver work that meets your initial project criteria, then we will issue a refund for the percent of the project that our in-house engineer deems as incomplete. We have a 99%+ success rate for private project services with our vetted designers.
- Contests: If a design contest ends without any submissions that accomplish a clearly defined function in the initial contest description (i.e., a toy boat that doesn’t float, inaccurate dimensions, etc.), then we’ll issue a refund will be issued within 30-days.
- Important: Please do not choose a contest winner until you are completely satisfied with the winning design. When you choose the contest winner, the designer is paid immediately and we may not be able to recover funds if your project has not been finished.
- 1-to-1 projects: If you believe a designer has not met the requirements of your original project scope, please contact us with a detailed summary of the issue. We’re happy to mediate any project issues (mediation is usually successful), and this may result in a partial or full refund. If mediation is unsuccessful, then our in-house engineer will review your project scope and issue a refund for the portion of your project that is incomplete.
Note: Please allow up to 30-days for refund processing (it’s typically quicker). Please contact us if you have questions about the status of a refund.