Global rank:
35,041 / 151,641
Skill pts: 5

About

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Experience

  • Call Center Agent Hershey Park | Hershey, PA July 2020 – July 2021 · Part-time Jul 2020 – Jul 2026 6 yrs Hershey, PA, USA Handled a high volume of customer calls daily, maintaining a high customer satisfaction rate
    Processed credit card transactions and performed administrative tasks
    Resolved customer issues and de-escalated upset callers, collaborated with other departments
    Promoted sales and discounts at the park

Education

  • Northampton Community College Associate in Applied Science, Professional Studies, CAD, Associate 2015 – 2025 Activities and Societies: Member of the Outdoors club, Help organize Activities 2017-2019 Founded the Tabletop Gaming Club, elected Vice President 2018- 2019 Relevant Coursework:
    Computer Aided Design I, II, III
    Parametric Modeling, Inventor, Solidworks
    Digital Manufacturing
    Engineering Graphics

Other experience

  • Nazareth Library Volunteer Assistant, January 2023 - April 2023
    Located and shelved books using archival systems and Available resources