Samantha M.

Experience

• Lead Shower Expert Binswanger Glass · Full-time Jul 2023 – Jan 2026 2 yrs 6 mos Remote, OR, USA Coordinated operations for the shower glass division nationwide, overseeing the management, scheduling, quoting, training, and sales of shower glass products. • Developed training resources and delivered customized on boarding and training programs for new and existing team members with a focus on technical design and customer service excellence. • Designed and implemented key performance indicators (KPIs), driving accountability and performance improvement across teams. •Leveraged vendor relationships to secure competitive pricing and increase efficiency while reducing overhead costs and driving bottom line growth.
• Sales Manager Glass Doctor of Lexington · Full-time Feb 2022 – Mar 2023 1 yrs 1 mos Lexington, KY, USA Managed daily employee operations while addressing customer inquiries and ensuring high-quality service delivery. • Developed and maintained ongoing training materials to support team growth and performance. • Responsible for all residential sales from beginning to end, including but not limited to: shower glass, mirrors, windows-both full replacement and insulated glass units, and laminated glass. • Led full-cycle recruitment, including sourcing, interviewing, and on boarding new talent. • Actively engaged with industry organizations, including the Lexington Builders Association, to support business development efforts.
• Senior Technical Designer HMI Glass · Full-time Apr 2012 – Sep 2020 8 yrs 5 mos Louisville, KY, USA Played a key role in the design, testing, implementation, and ongoing optimization of FeneVision software for shower design. • Translated client specifications into detailed production-ready schematics and technical drawings. • Served as Regional Sales Lead for southern territories, resolving technical and operational issues while delivering effective solutions to internal teams and external clients. • Managed a multi million-dollar sales portfolio, specializing in framed, semi-frameless and fully frameless shower design.