Jerin J.

Experience

• Electronics Technician Econolite Canada · Full-time Aug 2021 – Present 4 yrs 5 mos Markham, ON, Canada Demonstrated exceptional customer service skills by providing clear explanations and technical support to clients.
  Maintained professional conduct when resolving technical issues, ensuring minimal disruption to client operations.
  Led a team in the installation of electronic traffic control systems, showcasing strong leadership and teamwork.
  Practiced de-escalation techniques with frustrated clients, successfully resolving their concerns.
  Showed respect and fairness in all interactions with diverse clients and team members.
  Upheld the company's core values by adhering to safety protocols and quality standards.
  Exhibited integrity by accurately documenting maintenance activities and system updates.
  Managed challenging customer situations with patience and understanding, prioritizing their needs.
  Ensured inclusivity by actively listening to and addressing the concerns of clients from varied backgrounds.
  Demonstrated resiliency by effectively managing multiple high-pressure projects simultaneously.
• Electrical and Maintenance Engineer Gloria Power management Systems · Full-time Feb 2018 – Oct 2018 8 mos Kothamangalam, KL, India Delivered outstanding customer service by promptly addressing and resolving electrical maintenance issues.
  Maintained professional conduct during inspections and repair tasks, ensuring compliance with industry standards.
  Led maintenance teams on various projects, ensuring efficient and effective completion of tasks.
  Employed de-escalation techniques to handle clients upset over power outages or maintenance delays.
  Treated all clients and colleagues with respect and fairness, fostering a positive work environment.
  Demonstrated integrity by meticulously recording maintenance activities and ensuring transparency.
  Effectively dealt with difficult clients by providing clear communication and timely solutions.
  Ensured accountability by regularly updating management on project progress and challenges.
  Promoted diversity awareness by working collaboratively with a multicultural team.
  Showcased resiliency by adapting to unexpected challenges and maintaining project timelines.
• Production Supervisor Kareems Prime Panel Builders · Full-time May 2017 – Feb 2018 9 mos Vaikom, KL, India Provided exceptional customer service by offering technical guidance and support for electrical panel installations.
  Maintained professional conduct while supervising the assembly and testing of electrical panels.
  Led a team of technicians, ensuring adherence to safety standards and project specifications.
  Utilized de-escalation skills to manage and resolve client concerns about electrical system performance.
  Treated all clients with respect and fairness, regardless of the complexity of their requirements.
  Acted with integrity by ensuring all installations complied with regulatory standards.
  Managed challenging customer interactions with empathy and effective problem-solving techniques.
  Promoted inclusivity by encouraging diverse perspectives within the team.
  Showed accountability by delivering projects on time and within budget.
  Demonstrated resiliency by overcoming technical obstacles and maintaining high-quality work.