Diana W.
A passionate customer care agent.
Nairobi,
Kenya
Global rank:
74,565
/
115,496
Skill pts: 0
About
A professional customer care agent with over 5 years of working in different administrative positions. I am also a writer with over 9 years of academic writing, project writing, data collection and data entry.
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Experience
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English and Swahili Rater
Papaya project · Part-time
Apr 2023 –
Present
2 yrs 8 mos
undefined, Malaysia
• Training Data Preparation selecting appropriate samples, formatting data, and creating training and validation datasets.
• Quality Control by maintaining high standards of work
• Feedback and Iteration
• Being considerate to different ethical values without biasness
• Confidentiality being able to keep the projects work confidential
• Adaptability to changes during the project and being flexible to learn new methods of working
• Communication with project managers
• Documentation, annotation and labelling
• Consistency and Objectivity minimizing personal biases in data training
• Continuous Learning always being up to date on the best practices and AI technology -
Marketing Specialist
Winmedia.io · Part-time
Apr 2023 –
Present
2 yrs 8 mos
Dubai, Dubai, United Arab Emirates
• Contacting potential customers
• Interacting with clients through Dms on Instagram, LinkedIn,▒▒▒▒▒▒
• Setting up appointments through Dms
• Managing databases
• Reporting -
Writer
Word Agent · Part-time
Jan 2022 –
Dec 2022
11 mos
undefined, United States
• Product review
• Article writing -
Lead Generator
ABSA Bank · Full-time
Mar 2012 –
Mar 2012
0 mos
undefined, Kenya
Responsibilities
• Provide the Bank with sales leads for its products by soliciting business from prospective retail customers
• Attend or make presentations to corporate on various retail consumer products
• Provide customers with advice on banking solutions.
• Ensure that completed application forms with supporting documents are delivered/sent to specified Bank branches/loan centers for onward forwarding to the Bank's credit department for credit assessment
Education
- Kenya Institute of Management (KIM) Diploma, Purchasing and supplies, CREDIT 2019 – 2019 Activities and Societies: N/A N/A
Other experience
- ABSA IDEAS CLUB BUSINESS AND MARKETING IDEAS
- SEO CERTIFIED SEO CERTIFIED
Stats
0 followers, 0 following
Joined: November 16, 2023
Last seen: November 16, 2023
Languages
English Full professional proficiency
Swahili (Kiswahili) Native or bilingual proficiency
Location
Nairobi, Kenya