The problem may be caused by one of the following issues:
- File size limit: Maximum file size is currently limited to 128MB for uploads
- Image file: The image file type/extension for the design image screenshot should be PNG or JPG.
- Minimum size: 960 x 960px minimum image size
- Maximum size: 2040 x 8160px maximum image size
If you still have issues, you can try the following:
- Clear cache: Try clearing the cache for your web browser.
- Internet connection: Check that your network connection is active.
- Different browser: Try using a different web browser such as Chrome, Firefox, Safari, Microsoft Explorer, Microsoft Edge – see the list of alternative web browsers.
- Computer: Try submitting your design entry using a different computer or mobile device.
If you’ve taken the steps above and are still unable to submit your design, please contact us and we’ll be happy to help you out (include screenshots of the issue if possible).
